Refund policy

Returns & Refund Policy

Right of Withdrawal

Consumers have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the day you or a third party named by you receives the goods.

How to Exercise Your Right of Withdrawal

To exercise your right, you must inform us of your decision by a clear statement (e.g. via email).

📧 Email: mosigluis@gmail.com

Please include:

  • Your order number
  • Your full name
  • The item you wish to return

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, excluding any applicable return shipping costs.

Refunds will be processed within:
👉 3–7 business days after we receive and inspect the returned item.

Refunds will be issued using the same payment method used for the original transaction.

Return Conditions

To be eligible for a return, the item must:

  • Be returned within 30 days of the order date
  • Be unused, undamaged, and in original condition
  • Include all original packaging and labels

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products
  • Opened or used hygiene-related items
  • Items that are not suitable for return due to health or hygiene reasons

Returns within the EU

For returns within the European Union:

  1. Contact us via email
  2. You will receive a return shipping label
  3. Send the item back following the instructions

👉 Return shipping costs are equal to our standard shipping rates.

We reserve the right to:

  • Cover these costs
  • Or pass them on to the customer

Additional Shipping Notes

  • Return shipping costs may be higher for certain countries (e.g. Greece, Malta, Cyprus)
  • You will be informed in advance if this applies

Returns from the UK & US

For returns from the United Kingdom and United States:

  • Customers are responsible for sending the item back
  • The correct return address will be provided via email
  • No additional return processing fees are charged

Exchanges

We do not offer direct exchanges.

If you want a different item:

  1. Return the original item
  2. Place a new order

This ensures faster and clearer processing.

Refunds

Once your return is received and inspected:

  • Refunds are issued within 3–7 business days
  • Only if all return conditions are met

⚠️ Important Notice

We reserve the right to refuse returns if:

  • The item shows signs of use or damage
  • The return is made after the 30-day period
  • Original packaging or labels are missing