Terms of service

OVERVIEW

Welcome to Lucente! The terms "we", "us" and "our" refer to Lucente. Lucente operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Lucente is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information such as email, billing, payment, and shipping information. You represent and warrant that all information provided is correct, current, and complete.

You are solely responsible for maintaining account security and all activity under your account. You may not transfer or sell your account.

SECTION 2 – OUR PRODUCTS

We make every effort to display product information accurately. However, we do not guarantee that product appearance, colors, or quality will match your expectations due to screen differences.

Product descriptions may change at any time without notice. We reserve the right to discontinue products or limit quantities.

Some fragrance products are “inspired by” scent profiles of well-known fragrances. These products are not affiliated with or endorsed by any designer brand. All trademarks belong to their respective owners.

SECTION 3 – ORDERS

Your order is an offer to purchase. We reserve the right to accept or reject any order.

Orders are only confirmed once payment is processed.

Your purchases are subject to our Refund Policy [LINK].

SECTION 4 – PRICES AND BILLING

Prices may change without notice. Prices do not include taxes, shipping, customs, or import fees unless stated.

You agree to provide accurate payment and billing information.

SECTION 5 – SHIPPING AND DELIVERY

We are not responsible for shipping delays. Delivery times are estimates only.

Risk transfers to the customer once the order is handed to the shipping carrier.

SECTION 6 – FULFILLMENT, DROPSHIPPING & PRODUCT SOURCING

We operate using a dropshipping business model.

This means that products are not always physically stored by us and may be fulfilled and shipped by third-party logistics partners.

Fulfillment Partner

Orders may be processed and shipped through our fulfillment partner Hertwill, which handles storage, packaging, and delivery for selected products.

By purchasing from our store, you agree that:

Orders may be fulfilled by third-party suppliers
Shipping times may vary depending on product and destination
Delays caused by carriers or suppliers are outside our control

Product Sourcing

Some products, including fragrance products, may be sourced from external manufacturers such as Maar.

These products are:

Not affiliated with any designer brands
Not official branded goods
“Inspired by” fragrance interpretations

All brand names and trademarks remain the property of their respective owners.

Returns & Logistics Handling

Returns may be processed through third-party fulfillment partners (including Hertwill warehouses).

By purchasing, you agree that:

Returns may be shipped to external warehouse locations
Processing times may vary depending on logistics partners
Return handling may differ by region

SECTION 7 – INTELLECTUAL PROPERTY

All content on this website is owned by Lucente or its licensors.

You may not copy, reproduce, or exploit any content without permission.

SECTION 8 – THIRD-PARTY LINKS

We are not responsible for third-party websites or services.

SECTION 9 – SHOPIFY RELATIONSHIP

Lucente is powered by Shopify. Shopify is not responsible for any transactions or product issues.

SECTION 10 – PRIVACY POLICY

Your data is processed according to our Privacy Policy [LINK] and Shopify’s privacy policy.

SECTION 11 – FEEDBACK

Any feedback submitted may be used by us without restriction or compensation.

SECTION 12 – ERRORS AND OMISSIONS

We reserve the right to correct errors or inaccuracies at any time.

SECTION 13 – PROHIBITED USES

You may not misuse the website or services, including hacking, scraping, spamming, or illegal activity.

SECTION 14 – AGENTS

Rules regarding automated systems or bots accessing the service.

SECTION 15 – TERMINATION

We may terminate access at any time for violations of these Terms.

SECTION 16 – DISCLAIMER OF WARRANTIES

All services and products are provided “as is” without warranties.

SECTION 17 – LIMITATION OF LIABILITY

We are not liable for any damages arising from use of our services or products.

SECTION 18 – INDEMNIFICATION

You agree to hold Lucente harmless from claims resulting from your use of the services.

SECTION 19 – SEVERABILITY

If any part of these Terms is invalid, the remaining sections remain valid.

SECTION 20 – ENTIRE AGREEMENT

These Terms represent the full agreement between you and Lucente.

SECTION 21 – ASSIGNMENT

We may transfer rights under these Terms at any time.

SECTION 22 – GOVERNING LAW

These Terms are governed by applicable laws in the jurisdiction of Lucente’s headquarters.

SECTION 23 – HEADINGS

Headings are for convenience only.

SECTION 24 – CHANGES TO TERMS

We may update these Terms at any time. Continued use means acceptance.

SECTION 25 – CONTACT INFORMATION

Questions about these Terms should be sent to:

📧 mosigluis@gmail.com

Lucente
Luis Toni Mosig
Gerstäckerstraße 21
38102 Braunschweig
Germany

SECTION 26 – FULFILLMENT, DROPSHIPPING & PRODUCT SOURCING

We operate our business using a dropshipping model. This means that some products offered through our store are not physically stored by us but are fulfilled and shipped by trusted third-party partners.

Fulfillment Partner

Orders may be processed and shipped through our logistics partner Hertwill, which handles storage, packaging, and delivery of certain products on our behalf.

By placing an order, you acknowledge and agree that:

Your order may be fulfilled and shipped by third-party suppliers
Shipping times may vary depending on product availability and destination
We are not directly responsible for delays caused by fulfillment partners, shipping carriers, or customs

Product Sourcing

Some of the fragrance products offered in our store are sourced from external brands, including but not limited to Maar.

These products may be described as “inspired by” certain scent profiles.

We explicitly state that:

Our products are not affiliated with, endorsed by, or produced by any designer brands
Any references to scent profiles are used solely for descriptive purposes
All trademarks and brand names mentioned belong to their respective owners